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[originaltext]W: Good afternoon, sir. Anything I can do for you?M: Yes, I’d li
[originaltext]W: Good afternoon, sir. Anything I can do for you?M: Yes, I’d li
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2024-02-11
16
管理
问题
W: Good afternoon, sir. Anything I can do for you?
M: Yes, I’d like to return this shirt I bought here about ten days ago for a refund.
W: Well, could you please tell me what seems to be the problem for returning?
M: I washed it only once and it shrank at least two sizes! And now I can’t wear it.
W: Oh, didn’t you follow the instructions? It’s on the label: to hand wash and dry it on low heat.
M: How could I possibly know it? The label is in French!
W: I’m sorry about that. But I can only help you to exchange for another one.
M: I don’t want to exchange. I want my money back!
W: Well, I can give you a ten percent discount on another purchase. But since the item you bought was on clearance, I’m afraid we can’t give you a refund.
M: What? It’s a clearance item! I didn’t know that.
W: I guess you didn’t read our advertisement. Here it is. And the information about the clearance sale is at the bottom.
M: Where? That small print! I have to use an electron microscope to read those words.
W: And anyway, you can only return items with the receipt within ten days, but unfortunately, that was yesterday in your case.
M: OK, OK, I give up. Take your shirt. You can take it to a pet store and sell it as a dog’s shirt.
19. Why does the man want to return the shirt?
20. What does the sales clerk offer to do for the man?
21. How does the man feel in the end?
选项
A、Angry.
B、Indifferent.
C、Satisfied.
D、Regretful.
答案
A
解析
男士最终未能达到退款目的,赌气说店家可以将这件衬衣送到宠物店卖给小狗穿。由此可知他很气愤,选A。
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