[originaltext]M: Hello, is that Anna?W: Speaking. M: Hi, Anna, this is John h

M: Hello, is that Anna?
W: Speaking.
M: Hi, Anna, this is John here. Listen, (12-1)I’m in real trouble. I’m in the middle of an assignment and my computer’s crashed!
W: Oh, no! Bad luck!
M: Yeah, I can’t believe it! What do you think I should do? I’m desperate!
W: I think I can help you, John, calm down! It happened to me last year, and I solved the problem. So don’t panic! What happened exactly?
M: I started to boot up and suddenly the screen went black. I couldn’t do anything! (12-2)All my data has gone! I can’t get it back! I’ve lost it all.
W: Listen, that happened to me, and (13)I took it to a small company I know and they fixed it in an hour! And they got back my data, too.
M: Thank goodness! Can you give me the telephone number?
W: Sure, they’re very helpful. Speak to Kit, Kit Marlow. You can mention my name too! That might help. Do you have a pen handy? (14)Call them on 0208 346 789. Oh, just one more thing. (15)Before you do that, switch it off, and try again. You never know—it might correct itself.
M: OK! I’ll do that right now. Thanks a million!
W: My pleasure. Good luck.
Questions 12 to 15 are based on the conversation you have just heard.
12.What problem did the man face?
13.How did the woman fix her computer?
14.What’s the telephone number that the woman advised the man to call?
15.What did the woman advise the man to do before asking for the company’s help?