首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2024-01-27
46
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
短文结尾处提到,给商店写投拆信时,要以公事公办的态度说话,不要离题。所以答案为D。短文听力结尾处常考,且本题符合短文听力“听到什么选什么”的原则,只要抓住原文的stick to the point就可以做出正确的选择。A“要求快速答复”和C“用快递送信”原文未提及;B“提供所有的细节”与原文相悖。
转载请注明原文地址:https://tihaiku.com/zcyy/3398646.html
相关试题推荐
[originaltext]AlinkwhichexistsbetweenLondonandShanghaiisaMemorandumo
[originaltext]AlinkwhichexistsbetweenLondonandShanghaiisaMemorandumo
[originaltext](19)Thefirstmoderndigitalcomputersweredevelopedinthe1940
[originaltext](19)Thefirstmoderndigitalcomputersweredevelopedinthe1940
[originaltext](22)ACathedraldedicatedtoStPaulhasoverlookedtheCityofL
[originaltext](22)ACathedraldedicatedtoStPaulhasoverlookedtheCityofL
[originaltext](22)ACathedraldedicatedtoStPaulhasoverlookedtheCityofL
[originaltext]W:SoMike,doyouhaveanybadhabits?M:Ofcoursenot.I’mp
[originaltext]W:SoMike,doyouhaveanybadhabits?M:Ofcoursenot.I’mp
[originaltext]M:Hello,Mary.W:Hi,John.Now,let’sbeginwithaquestion.It
随机试题
ThepartybeganshortlyafterMr.Wood,wholivedintheflatbelow,signedt
Ifyouhaveeverwonderedjusthowharditisforkidsfrombrokenneighborh
Itisnaturaltofeeluncomfortableinalanguageclass.You’reusedtobein
[originaltext]M:Howisthemovielastnight?W:TheworsttendollarsI’veeve
患儿,女孩,7岁,全身水肿、尿少4天入院,体查:神清,双眼睑水肿明显,双下肢非凹
体育教学研究中,选择两个自然班分别作为实验组和对照组进行实验,实验前后进行对比测
教师或学校不得以各种理由随意对学生进行搜查,不得对学生关禁闭,因为学生有( )
属于低分子量肝素抗凝机制特点的是A:对FⅩa的抑制活性相对增强B:对FⅩa的抑
保险代理人向( )收取代理手续费。A.保险人 B.投保人和保险公司 C.被
桥墩流水施工的桥墩数量太多时,将多个桥墩的相同工序合并为一个工作,简化为相同桥墩
最新回复
(
0
)