首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2024-01-27
20
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
短文结尾处提到,给商店写投拆信时,要以公事公办的态度说话,不要离题。所以答案为D。短文听力结尾处常考,且本题符合短文听力“听到什么选什么”的原则,只要抓住原文的stick to the point就可以做出正确的选择。A“要求快速答复”和C“用快递送信”原文未提及;B“提供所有的细节”与原文相悖。
转载请注明原文地址:https://tihaiku.com/zcyy/3398646.html
相关试题推荐
[originaltext]AlinkwhichexistsbetweenLondonandShanghaiisaMemorandumo
[originaltext]AlinkwhichexistsbetweenLondonandShanghaiisaMemorandumo
[originaltext](19)Thefirstmoderndigitalcomputersweredevelopedinthe1940
[originaltext](19)Thefirstmoderndigitalcomputersweredevelopedinthe1940
[originaltext](22)ACathedraldedicatedtoStPaulhasoverlookedtheCityofL
[originaltext](22)ACathedraldedicatedtoStPaulhasoverlookedtheCityofL
[originaltext](22)ACathedraldedicatedtoStPaulhasoverlookedtheCityofL
[originaltext]W:SoMike,doyouhaveanybadhabits?M:Ofcoursenot.I’mp
[originaltext]W:SoMike,doyouhaveanybadhabits?M:Ofcoursenot.I’mp
[originaltext]M:Hello,Mary.W:Hi,John.Now,let’sbeginwithaquestion.It
随机试题
Fallingdownamanholeisnotthebestwaytomakeagoodimpression.Orso
Accordingtothepassage,these119applicantsforHarvardBusinessSchoolwould
[originaltext]M:Nicetohaveyouhere,Karen.Couldyoutellushowyoubecame
A. B. C. D.
习近平总书记曾指出:“坚持原则、敢于担当是党的干部必须具备的基本素质。‘为官避世
代赭石的功效是A.平肝潜阳,清肝明目 B.平肝熄风,清肝明目,清热解毒 C.
由于房地产具有明显的不可移动性和异质性,且市场集中度较低,因此房地产市场具有明显
按照《建筑基桩检测技术规范》(JGJ106—2014),下列关于灌注桩钻芯法检
对于投保人告知事项的范围,从各国保险立法来看,立法体例包括()。A.无限告知主
某地区的队列研究如下:下列论述哪项是错误的()。A.不论哪一组都是肺癌的吸烟
最新回复
(
0
)