首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2024-01-26
21
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7, 300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1, 809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90 percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/3397067.html
相关试题推荐
[originaltext]WestPointisafour-yearschoolinNewYorkStatethateducat
[originaltext]SomeyearsagoanAmericanpolicemanfound[19]awomanlyingn
[originaltext]SomeyearsagoanAmericanpolicemanfound[19]awomanlyingn
[originaltext]SomeyearsagoanAmericanpolicemanfound[19]awomanlyingn
[originaltext]WestPointisafour-yearschoolinNewYorkStatethateducat
[originaltext]Goodevening.Welcometothefirstmeetingofourspringcycl
[originaltext]Manyoftheemployeesthinktheircareerpathandplansbegindur
[originaltext]WestPointisafour-yearschoolinNewYorkStatethateducat
[originaltext]WestPointisafour-yearschoolinNewYorkStatethateducat
[originaltext]Manyayoungpersontellsmehewantstobeawriter.Ialwaysen
随机试题
Mostchildrenatthetenderageofsixorsoarefullofthemostimpractica
Whenstudyinghumantalent,thetemptationisusuallytoconcentrateonthe
与2004年年底相比,截至2007年12月,我国网民人数增长了()。 A
下列选项中最符合所给图形规律的是()。 A.如上图所示 B.如上图所示
在我国的城乡规划编制体系中城镇体系规划事实上长期扮演着区域性规划的角色,具有(
根据《关于进一步完善国家助学贷款工作若干意见的通知》,下列说法正确的是()。
A.可乐定 B.哌唑嗪 C.氨氯地平 D.硝酸甘油 E.拉贝洛尔突然停药
A.妊娠期药物分布容积明显增加 B.胃肠活动程度减弱,使吸收减慢 C.妊娠晚
根据我国货币供给层次划分口径,属于M1的是( )。A.定期存款 B.活期存款
在供配电系统设计中,计算电压偏差时,应计人采取某些措施后的调压效果,下列所采取的
最新回复
(
0
)