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[originaltext] Staff at a suburban supermarket in Melbourne say they feel uns
[originaltext] Staff at a suburban supermarket in Melbourne say they feel uns
游客
2024-01-23
24
管理
问题
Staff at a suburban supermarket in Melbourne say they feel unsafe at work after security guards were removed. This came after a series of physical attacks and verbal abuse by customers. More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents, including a customer threatening to attack a supervisor with a knife. A security worker had guarded the store each night from 7 p.m. until 12 a.m., but that had stopped suddenly on Monday, employees said. One worker said an angry customer had thrown a chicken at his head after complaining about how long she had waited to be served. Another worker said the lack of protection at the store made her feel uncomfortable at work. However, the spokesman of the supermarket said the store had taken strong action in response to incidents. “We have found very few instances of bad customer behavior at our store in the past year. In the rare cases we have seen bad behavior, we have taken strong action in response, including banning a customer from the store.”
Questions 3 and 4 are based on the news report you have just heard.
3. For what purpose did the staff at a supermarket in Melbourne sign a letter?
4. What did the spokesman of the supermarket say regarding the employees’ demand?
选项
A、It had already taken strong action.
B、It would put customers’ needs first.
C、It would take their appeal seriously.
D、It was seeking help from the police.
答案
A
解析
细节辨认题。新闻末尾提到,超市已经采取强有力的措施来应对这些冲突,在过去一年里,几乎没有顾客与员工发生冲突的事件。而在为数不多的几次冲突中,超市也采取了措施,比如禁止顾客进入超市。
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