Have you ever used email to apologize to a colleague? Delivered a【C1】______t

游客2024-01-23 31

问题 Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for【C2】______and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that’ s best—【C3】______when the message to be delivered is bad or unwelcome news for the recipient? We’ ve【C4】______business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for【C5】______using the alternative ways of delivering difficult messages.
First of all, choose how personal you want to be. A face-to-face communication is the most【C6】______Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most【C7】______is email. Some of these may change order according to the【C8】______situation or your own preferences: for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you’ve got to deliver? "My【C9】______concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. " So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally【C10】______"
A) avoid I) reward
B) convenience J) silent
C) effectively K) specific
D) escape L) surveyed
E) intimate M) unfriendly
F) particularly N) warning
G) primary O) witnessed
H) prompt [br] 【C10】

选项

答案 A

解析从句子结构来看，空格位于省略关系代词的定语从句中，修饰中心词something。空格前为定语从句的主语I、时间副词now和程度副词totally，因此空格处需要填入一个谓语动词。根据上文，“电子邮件是最不友好的一种沟通方式”“当我道歉的时候，我通常会优先选择当面道歉，或者把打电话作为第一选择，其次是手写便条”。由此可推断，电子邮件道歉不在选择之列。备选项中只有avoid(避免，避开)符合句意，escape意为“逃跑”，不符合句意，故答案为A。

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