2. 职称英语
  3. As a businesswoman, I care deeply about my customers. But like anyone for wh

As a businesswoman, I care deeply about my customers. But like anyone for wh

游客2024-01-14  30
问题     As a businesswoman, I care deeply about my customers. But like anyone for whom you feel affection,【C1】________can also drive you mad. They’ll come rushing in,【C2】________their handbag’s been stolen. They’ll【C3】________that they left it in the changing room, create havoc (混乱) and then【C4】________it had been in their car all the time. They’ll have out half the【C5】________in the shop, and want the only style you don’t have left in a【C6】________colour. I do know how upset the shop staff can get, but I try to persuade them to keep【C7】________.I remember the first really【C8】________customer we had at Covent Garden.
    She was【C9】________absolutely everything, nothing was right and I was rather【C10】________that she became a "regular". After a while, she【C11】________for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat【C12】________and since she’d found it too much to cope with (应对) , she’d taken it out on【C13】________people. That taught me a valuable【C14】________and I pass it on to the people who【C15】________in the market. Don’t take it【C16】________. If a customer is rude or difficult, just think: "Maybe she’s had a row with her husband. Maybe her child’s not【C17】________. " Always water it down and don’t let Your ego (自我) get【C18】________. If you do, you won’t be able to【C19】________it and the whole thing develops into an unpleasant scene and that【C20】________everyone’s day. [br] 【C19】
选项 A、stress
B、expect
C、handle
答案 C
解析 结合本段内容可知，这里主要是在说明如何处理粗鲁难缠的顾客的问题，stress意为“强调”；expect意为“期待”；handle意为“处理”，故选C。
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