Write NO MORE THAN ONE WORD AND/OR A NUMBER for each answer.Small Claims Tr

OFFICER: Good afternoon. How can I help you?
EMILY JANE: Good afternoon, I’d like to lodge a claim.
OFFICER: Certainly. Name?
EMILY JANE: Emily-Jane Appleby.
OFFICER: Appleby—that’s an unusual name—sorry, what did you say your first name was again?
EMILY JANE: Emily-Jane.
    The woman gave her first name as Emily-Jane so Emily-Jane has been written in the space. Now we shall begin. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 6.
OFFICER: Good afternoon. How can I help you?
EMILY JANE: Good afternoon, I’d like to lodge a claim.
OFFICER: Certainly. Name?
EMILY JANE: Emily-Jane Appleby.
OFFICER: Appleby—that’s an unusual name—sorry, what did you say your first name was again?
EMILY JANE: Emily-Jane.
OFFICER: Now, Ms Appleby, could you please fill in this claim form?
EMILY JANE: I’ve never done that before. Can you help me?
OFFICER: Yes, of course. The first part is for your, the claimant’s, details. Where do you live?
EMILY JANE: Um...At i Gerona Street, Durham.
OFFICER: How do you spell Durham?
EMILY JANE: D-U-R-H-A-M.
OFFICER: Of course, I should know that—but it’s just one of those names that sounds quite different from the way you spell it.
EMILY JANE: It is confusing—I’ve seen it spelt with two FRS.
OFFICER: And what’s the postcode for Durham?
EMILY JANE: 4105.
OFFICER: Good. And...do you work?
EMILY JANE: No, not at the moment.
OFFICER: Okay, so no work number. What about a home phone number?
EMILY JANE: Yes, I can give you that. It’s 7848 3762.
OFFICER: 7848...
EMILY JANE: 3762.
OFFICER: Right. Now this part here is for the respondent’s details.
EMILY JANE: Who’s the respondent?
OFFICER: The individual person, company or business that you’re claiming against. Is the claim against a landlord, tenant, trader or driver?
EMILY JANE: Well, it’s a company that sells home appliances.
OFFICER: So, that’s ’trader’ then. Just a moment while I write that down.
EMILY JANE: ABC Appliances actually.
OFFICER: Oh, now, this part is really important. If the respondent is a company you must have the company’s full and correct name and registered address.
EMILY JANE: I’ve looked it up on the Internet and it’s ABC Appliances Limited.
OFFICER: Good. If we don’t get this part absolutely right, you won’t have a legal claim. And their registered address?
EMILY JANE: Yes, I’ve got that written down here. Just a minute...it’s um...17 Brown Avenue.
OFFICER: That’s in Burdon, isn’t it? I think I know the place my wife bought a vacuum cleaner there last month.
EMILY JANE: Yes, Burdon.
OFFICER: Have you got the postcode for Burdon?
EMILY JANE: It’s really similar to mine—wait a moment—I’d better make sure I get it right. 4065, that’s it.
OFFICER: And what’s the telephone number for ABC Appliances?
EMILY JANE: Oh, um...7232 4681.
OFFICER: Good. Got that...now, in the third part of this form we get to the actual goods or services that are in dispute. I assume you made a purchase from them?
EMILY JANE: Yes, that’s right, on the third of February 2011.
OFFICER: And did the goods have any sort of guarantee or warranty?
EMILY JANE: Yes, but only for six months.
OFFICER: So, it was just a six-month warranty?
EMILY JANE: Yes, they offered me an extended warranty for 3 years but I would’ve had to pay extra for that.
OFFICER: Oh, I see.