首页
登录
职称英语
[originaltext]W: Mr. Smith, is the number of complaints increasing or decreasin
[originaltext]W: Mr. Smith, is the number of complaints increasing or decreasin
游客
2023-12-22
29
管理
问题
W: Mr. Smith, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25% of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90% of the complaints about travel agencies are justified. In other areas, investigation of about 50% of the complaints reveals some kind of business malpractice, but overall about 30% of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About 2 to 3 weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Smith.
M: My pleasure.
27. Which of the following is the closest to the record number of consumer complaints?
28. Which has the most complaints of all?
29. In general, what’s the proportion of complaints that cannot be investigated?
30. How long do most complaints take to investigate?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3296080.html
相关试题推荐
Whatisthemaintopicofthepassage?[br][originaltext]Rapidpopula
Whatisthemaintopicofthepassage?[br][originaltext]Rapidpopula
Whydidtheinvertedyieldcurveconcerninvestors?[originaltext]TheUSthree-y
Whathappenedafterthecallaccordingtothepassage?[originaltext]Amanwith
HowhavetheEUstatesactedwithregardtotheJCPOA?[originaltext]TheEUstat
WhichofthefollowingistrueaboutIndia?[originaltext]WithIndia’saircondi
Howmanypeoplewerekilledintheattack?[originaltext]Atleast30civiliansw
Whichofthefollowingiscorrectaccordingtothepassage?[originaltext]Shangh
WhichofthefollowingstatementsisNOTcorrect?[br][originaltext]As
What’sthemaintopicofthepassage?[br][originaltext]We’rehearing
随机试题
[originaltext]W:Theseareveryniceshirts.Howmucharethey?M:Fivedollars
ThreeSystemsofMemory1.Sensorymemory■Informationheldforlessthan【T1】_
ThefirstorganizedefforttounitingEuropecamewiththe【S1】__
关于施工图预算对投资方的作用,下列说法中正确的有()。A:是控制施工图设计不突
女性,45岁,20年来因丈夫有外遇,夫妻感情不佳,总想离婚,但又舍不得孩子,又怕
采用相对估值法,市盈率等于()A.股权价值与净利润的比值 B.股权价值与税息
房地产权利中,属于债权的是( )。A.地役权 B.建设用地使用权 C.抵
共用题干 某通信工程项目,期初投资320万元,寿命周期10年,项目当年建成投入
银行承兑汇票的承兑银行,应当按照票面金额向出票人收取()的手续费。A:千分之一
根据《民用机场管理条例》,对于影响民用机场电磁环境保护的行为将由()处置。A.民
最新回复
(
0
)