首页
登录
职称英语
[originaltext]W: Mr. Smith, is the number of complaints increasing or decreasin
[originaltext]W: Mr. Smith, is the number of complaints increasing or decreasin
游客
2023-12-22
28
管理
问题
W: Mr. Smith, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25% of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90% of the complaints about travel agencies are justified. In other areas, investigation of about 50% of the complaints reveals some kind of business malpractice, but overall about 30% of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About 2 to 3 weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Smith.
M: My pleasure.
27. Which of the following is the closest to the record number of consumer complaints?
28. Which has the most complaints of all?
29. In general, what’s the proportion of complaints that cannot be investigated?
30. How long do most complaints take to investigate?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3296080.html
相关试题推荐
Whatisthemaintopicofthepassage?[br][originaltext]Rapidpopula
Whatisthemaintopicofthepassage?[br][originaltext]Rapidpopula
Whydidtheinvertedyieldcurveconcerninvestors?[originaltext]TheUSthree-y
Whathappenedafterthecallaccordingtothepassage?[originaltext]Amanwith
HowhavetheEUstatesactedwithregardtotheJCPOA?[originaltext]TheEUstat
WhichofthefollowingistrueaboutIndia?[originaltext]WithIndia’saircondi
Howmanypeoplewerekilledintheattack?[originaltext]Atleast30civiliansw
Whichofthefollowingiscorrectaccordingtothepassage?[originaltext]Shangh
WhichofthefollowingstatementsisNOTcorrect?[br][originaltext]As
What’sthemaintopicofthepassage?[br][originaltext]We’rehearing
随机试题
Manystudentsfindtheexperienceofattendinguniversitylecturestobea
AnewWorldBankreportwarnsthatchildrenwhodonotgetenoughgoodfood
IntheUnitedStates,olderpeoplerarelylivewiththeiradultchildren.B
InancientGreeceathleticfestivalswereveryimportantandhadstrongreli
一国对外负债的增加应该记录在国际收支金融账户的借方。()
王先生准备购买债券,这是王先生第一次购买债券,于是电话咨询了理财规划师,理财规划
交易商协会向接受注册的企业出具《接受注册通知书》,注册有效期为1年。()
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性( )。
《医疗事故处理条例》规定,医疗机构发生下列重大医疗过失行为,应当在12小时内向所
某公路项目涉及自然保护区。根据《建设项目竣工环境保护验收技术规范—生态影响类》,
最新回复
(
0
)