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What might the man think of the hotel?A、The hotel receptionist is not serious.
What might the man think of the hotel?A、The hotel receptionist is not serious.
游客
2023-11-05
38
管理
问题
What might the man think of the hotel?
选项
A、The hotel receptionist is not serious.
B、The hotel’s advice is a great help to him.
C、The hotel’s charge is reasonable.
D、The hotel reservation service is very poor.
答案
D
解析
推断题。男士希望酒店能及时通知退房情况,可工作人员却生硬地用We are unable to…拒绝了。对此。男士很生气,通过Thank you for nothing可以看出他觉得酒店的服务态度差。故D项正确。不同国家的人在表达感情的方式上强烈程度不同。服务行业拒绝要求常常是说I am afraid we cannot…而客户几乎无一例外以Thank you(very much)结束。另外,不要因为听到男士说are you kidding而误选A。
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