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  3. In America alone, tipping is now a $16 billion-a-year industry. A recent pol

In America alone, tipping is now a $16 billion-a-year industry. A recent pol

游客2023-11-05  27
问题     In America alone, tipping is now a $16 billion-a-year industry. A recent poll showed that 40% of Americans【C1】______ the practice. Tips should not exist. So【C2】______ do they? The conventional wisdom is that tips both【C3】______ the efforts of good service and reduce uncomfortable feelings of inequality.【C4】______ according to new research from Cornell University, tipping【C5】______ serves any useful functions.
    The paper analyses data from 2,547 groups dining at 20 different restaurants. The【C6】______ between larger tips and better service was very【C7】______: only a tiny part of the【C8】______ in the size of the tip had anything to do with the quality of service. Customers who rated a meal as "excellent" still tipped【C9】______ between 8% and 37% of the meal price.
    Tipping is better explained by culture than by economics. In America, the custom【C10】______ institutionalized: it is regarded as part of the【C11】______ cost of a service. In a New York restaurant, failing to tip at least 15% could well mean【C12】______ from the waiter. Hairdressers can expect to get 15-20%, the man who【C13】______ your groceries $2. In Europe, tipping is less common; in many restaurants, discretionary tipping is being【C14】______ by a standard service charge. In many Asian countries, tipping has never really【C15】______ at all.
    How to【C16】______ for these national differences? According to Michael Lynn, the Cornell paper’s coauthor, countries in which people are more extrovert, sociable or neurotic tend to tip more. Tipping relieves【C17】______ about being served by strangers. And, says Mr. Lynn, "in America, where people are【C18】______ and expressive, tipping is about social approval. If you tip badly people think less of you. " Icelanders,【C19】______, do not usually tip — a measure of their【C20】______, no doubt. [br] 【C8】
选项 A、possibility
B、capability
C、ability
D、variability
答案 D
解析 语义线索题。本句意为“小费数量的……中只有很小一部分同服务质量有关”，根据首段末句及该空格所在的句子可知，只有代人variability“差异，可变性”才合适，故D正确。possibility表示“可能性”；capability表示“性能，容量，接受力”；ability表示“能力，才干”。
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