首页
登录
职称英语
(1) There has been a fair amount in the news lately about apologies, particu
(1) There has been a fair amount in the news lately about apologies, particu
游客
2023-10-22
23
管理
问题
(1) There has been a fair amount in the news lately about apologies, particularly whether the chief executives of financial institutions have been contrite enough about the role they played in bringing about this recession. But whether it be an apology from a public figure to an anonymous mass of people or a private one between you and your spouse, a good apology has the same essentials.
(2) These include an acknowledgment of the fault or offense, regret for it and responsibility for it — and, if possible, a way to fix the problem, said Holly Weeks, a communications consultant and author of "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them" (Harvard Business Press, 2008).
(3) We’re taught when we’re very young to say, "I’m sorry," when we steal someone’s pail in the sandbox or lock our sister in a closet (hypothetically speaking). But somehow, as we grow up, our apologies often become more abstract, more defensive and less an acceptance of responsibility than a demand that the wronged person forgive us.
(4) The act of contrition sometimes comes wrapped in self-congratulation. For example, Ms. Weeks said that she analyzed the speech by former Gov. Eliot Spitzer of New York when he publicly admitted wrongdoing and resigned. Only 17 percent of that speech was apology. The rest "was about how great he was," she said. In my opinion, the apology sent by e-mail or text message is also a cowardly way out, except for the most minor of incidents. Do it in person, or at least over the phone.
(5) An apology should not be thought of in terms of an expression of regret or getting something off your chest, which is more like a monologue, Ms. Weeks said. Rather, it has to be thought of as a communication between people. "Take the focus off yourself and keep it on your counterpart," she said. Apologizing has been complicated over the years by the threat of liability. This has led to apologies that have been carefully parsed to remove any real regret or accountability. "So many apologies are constructed by legal or P.R. people" as a defensive mechanism, not as a sincere expression of remorse, Ms. Weeks said. This can be true for politicians, doctors and business executives, but also for you or me if we’re, say, involved in a traffic accident. Should we say we’re sorry? Is that admitting fault? [br] A good apology normally includes all the following EXCEPT________.
选项
A、awareness of the issue
B、regret
C、sense of responsibility
D、offer of compensation
答案
D
解析
细节题。“a good apology”是定位关键词,阅读文章可发现关键词出现在第一段末尾,但是与答案相关的信息是在第二段给出的,对比选项可以发现,提供赔付并非必要元素,故选D。
转载请注明原文地址:https://tihaiku.com/zcyy/3120496.html
相关试题推荐
[A]menu[B]access[C]ineffective[D]enhanced[E]routine[F]particularly[G]co
[A]menu[B]access[C]ineffective[D]enhanced[E]routine[F]particularly[G]co
[A]menu[B]access[C]ineffective[D]enhanced[E]routine[F]particularly[G]co
Themanagerhasanticipatedthesituationthatwe______acertainamountofres
[originaltext]W:CanIhelpyou?Areyoulookingforsomethinginparticular?M
[originaltext]W:CanIhelpyou?Areyoulookingforsomethinginparticular?M
[originaltext]W:CanIhelpyou?Areyoulookingforsomethinginparticular?M
[originaltext]W:CanIhelpyou?Areyoulookingforsomethinginparticular?M
[originaltext]W:HeyMiguel,how’veyoubeenlately?M:Stressed.Ihavetodo
[originaltext]W:HeyMiguel,how’veyoubeenlately?M:Stressed.Ihavetodo
随机试题
TravelingonBritishpublictransportcouldbecomeapleasurable,artistica
下列各句中加点的成语使用正确的一句是A.这次试验眼看就要成功了,大家一定要坚持下
以下叙述正确的是( )。A.基金管理费通常与基金规模成正比,与风险成反比 B
A.芒硝B.朱砂C.雄黄D.硇砂E.珍珠主要成分为硫化汞的药物是
A.药品说明书B.药品的标签C.药品不良反应信息D.中药说明书E.注射剂和非处方
研究人员对四川地区出生的一批恐龙骨骼化石进行分析后发现,骨骼化石内的砷、钡、铬、
根据《跟单信用证统一惯例》的规定,信用证上如果未规定有“可转让”条款,这个信用证
以下属于监理工程师禁止行为的是()。A.以本人名义执业 B.从事全过程工程咨询
项目监理机构在施工阶段投资控制的主要工作有()。A.进行工程计量 B.对
门静脉高压症的治疗错误的是A.下腔静脉与门静脉吻合易造成肝性脑病 B.食管胃底
最新回复
(
0
)