首页
登录
职称英语
When difficult people express themselves orally, they generally want at least
When difficult people express themselves orally, they generally want at least
游客
2023-10-20
32
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’ s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
Questions 56 ~ 60
Complete the chart with no more than three words from the passage.
[br]
选项
答案
satisfaction
解析
从文章内容可知,当倾听者总结了他所听到的内容后,说话人会觉得他的想法被理解了,从而获得满足感,故答案是satisfaction。
转载请注明原文地址:https://tihaiku.com/zcyy/3113256.html
相关试题推荐
Youaredoingaminiresearchprojectontheagewhenpeoplegetmarriage.T
Youaredoingaminiresearchprojectonpeople’sdonationtocharity.Thef
PASSAGETHREE[br]Accordingtothepassage,whatcantextinghelppeopletodo?
(1)Twosidesalmostneverchange:Thatyoucanmanipulatepeopleintoself-
(1)Twosidesalmostneverchange:Thatyoucanmanipulatepeopleintoself-
PASSAGETHREE[br]What’sthemainideaofthepassage?Howpeoplemakedecisions
PASSAGETHREE[br]WhatdidLawrencePatihisfindinhis2013studyaboutpeople
【T1】________.InLatinAmerica,peopleexpresstheirhopesthroughthecolor
【T1】________.InLatinAmerica,peopleexpresstheirhopesthroughthecolor
【T1】________.InLatinAmerica,peopleexpresstheirhopesthroughthecolor
随机试题
ConsumerDemandandDevelopmentofGreenCarsThedayautomakers
I’dliketodiscusssomeofthewaysresearcherstrytomeasurequalityofli
Ifyouarewalkingalongadarkalleylateatnightandatallmanwearing
Whenyou()thisoverwithher,youshouldnotseeheranymore.A、talkB、talkedC
Innocountry_____Britain,ithasbeensaid,canoneexperiencefourseasonsi
IwasstudyingtheateratSouthernMethodistUniversityinDallasandfeelin
A.LeFortⅡ型骨折 B.不对称型骨折 C.LeFortⅢ型骨折 D.
不宜施行择期手术的肺最大通气量是A.在预计值85%以上 B.在预计值75~84
新民主主义的文化,是民族的科学的大众的文化。其中,“民族的”是指A.反对外来的资
下列引起白细胞减少的疾病,发病机制不属于粒细胞破坏或消耗的是( )。A.脾功能
最新回复
(
0
)