首页
登录
职称英语
When difficult people express themselves orally, they generally want at least
When difficult people express themselves orally, they generally want at least
游客
2023-10-20
35
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’ s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
Questions 56 ~ 60
Complete the chart with no more than three words from the passage.
[br]
选项
答案
Suggestions/Tips/Advice
解析
从表格右边的内容可知,其主要表达的都是如何倾听和理解别人的方法,故该处答案可以概括为Suggestions/Tips/Advice。
转载请注明原文地址:https://tihaiku.com/zcyy/3113254.html
相关试题推荐
PassageOne[br]Whatproblemscanplayingvideogameshelppeopledealwith,ac
Moresurprising,perhaps,thanthecurrentdifficultiesoftraditionalmarri
Moresurprising,perhaps,thanthecurrentdifficultiesoftraditionalmarri
PassageFour[br]WhatkindofpeopledoesDavidintendtosupportbyestablishi
PassageFour[br]Amongthenamedpeoplementionedinthepassage,whoismostl
PassageFour[br]AccordingtothePara.2,whatkindsofpeopledoes"expats"r
Weallseeandhearaboutextraordinarypeoplearoundusandwonderwhywec
Weallseeandhearaboutextraordinarypeoplearoundusandwonderwhywec
Weallseeandhearaboutextraordinarypeoplearoundusandwonderwhywec
ItiscommonlybelievedthatintheUnitedStatesschooliswherepeopleget
随机试题
Oneofthemostfascinatingfieldsofpsychologyismemory.Thispassageisg
CrossCulturalAdvertisingAsuccessfulcrossculturaladvertisingcampaignlarg
HowHealthyAreYou?Goodhealthisnotsomethingyo
HowtoBuildYourVocabularyEffectivelyVocabularyist
A、Ithaslimitedopeninghours.B、Ithastoofewresources.C、Itgetstoocrowde
Ayoungwomanrodewithhernewhusband
评定营养状态,临床通常采用A.三头肌皮皱厚度.体重 B.体重.血浆白蛋
从考评者角度来看,影响绩效考评质量的因素有()A:考评者的多少 B:考评者的个
股份有限公司向境外投资者募集并在我国境内上市的股份,称之为()A:境外投资股B
糖尿病合并外阴阴道炎症,最常见的是A.滴虫阴道炎 B.假丝酵母菌病 C.非特
最新回复
(
0
)