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[originaltext]W: Hi. How can I help you?M: Yes, I’d like to return this sweate
[originaltext]W: Hi. How can I help you?M: Yes, I’d like to return this sweate
游客
2023-08-26
28
管理
问题
W: Hi. How can I help you?
M: Yes, I’d like to return this sweater for a refund. I bought it a week ago.
W: Well, first of all, what seems to be the problem?
M: Well, the first time I washed and dried it, the thing shrank at least five sizes.
W: Uh, I see, but did you follow the washing instructions? I think it says here...yeah...on the label: to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in French!
W: Listen, sir! We take a lot of pride in our clothing. What I can do is allow you to exchange the sweater for another one.
M: I don’t want to exchange it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase or a discount and[20]since the item you purchased was on clearance, we can’t give you a refund.
M: A clearance item! There wasn’t anything on the price tag or on the clothing rack that said anything about that.
W: I guess you didn’t read our ad. Look. Here’s the ad, and the information about the clearance sale is right here at the bottom.
M: Where? Where? What? That small print! You’d need an electronic microscope to see those words.
W: Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.
M: OK. OK.[21]I give up. Take your sweater. You should open up a pet store and sell it as a dog sweater.
19. What is the probable relationship between the two speakers?
20. Why does the woman refuse to give the man a refund?
21. What’s the result of the conversation?
选项
A、She is annoyed by the man’s rude attitude.
B、The sweater was broken intentionally by the man.
C、The shop provides no refund for their items.
D、The sweater the man bought was on clearance.
答案
D
解析
细节题。男士执意要退毛衣,女士说她不能给男士退货,因为男士买的毛衣是清仓货(on clearance),故答案为[D]。
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