[originaltext]M: I feel sorry about my mistake. I will pay for the damage of yo

M: I feel sorry about my mistake. I will pay for the damage of your car and promise to shoulder the whole responsibility.
W: Oh, it doesn’t matter. This thing happens quite often nowadays in the rush hour and the mechanic will fix this slight paintwork scratch easily.
Q: What can we learn from the conversation?

M: I want to lodge a complaint. I have been waiting for my turn for a long time. Won’t your clerks work more efficiently?
W: Sorry, the computer doesn’t work very well today. If your business is not complicated, you can use the automated teller machine over there.
Q: Where does the conversation most probably take place?