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  3. In recent yearn, Israeli consumers have grown more demanding as they’ve beco

In recent yearn, Israeli consumers have grown more demanding as they’ve beco

游客2023-07-23  29
问题     In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring  to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
    Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman.  Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.

A)disclosed             B)exposed                              C)settling
D)setting               E)opened                               F)scheduled
G)retained              H)retrained                            I)restrained
J)graceless             K)campaign                             L)outnumbers
M)revenge               N)caught                               O)departing [br] 【S9】
选项
答案 H
解析 retain，retrain，restrain 三个词的词形相似，retain意为“保持，保留”；retrain意为“重新教育，再教育”；restrain 意为“抑制，制止”。原文的含义是对雇员进行再培训，所以应该选择retrain。
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