首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2023-07-23
71
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S9】
选项
答案
H
解析
retain,retrain,restrain 三个词的词形相似,retain意为“保持,保留”;retrain意为“重新教育,再教育”;restrain 意为“抑制,制止”。原文的含义是对雇员进行再培训,所以应该选择retrain。
转载请注明原文地址:https://tihaiku.com/zcyy/2863491.html
相关试题推荐
Recently,astudentusedhisPersonalDigitalAssistant(PDA)tofilmafema
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
[originaltext]Auniversityprofessorrecentlymadeseveralexperimentswith
[originaltext]Auniversityprofessorrecentlymadeseveralexperimentswith
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
随机试题
关于建筑物的地基变形计算及控制,以下说法正确的是( )。A.砌体承重结构应由沉
普通抹灰一般由底层、中间层和面层组成的。
斜刺是指进针时针身与皮肤表面的角度为A、25°左右 B、30°左右 C、45
共用题干 Youngadultswhoarefithaveahi
A.1~2kg B.3~10kg C.9~10kg D.11~13kg
表1—2是某一机械制造企业2008年1月至3月企业人工成本支出的统计表。?请您:
法律原则在法律实施中的作用有哪些?( ) A.法律原则在司法实践中可以减少司
( )是一种特殊类型的操作风险。A.信用风险 B.市场风险 C.法律风险
(2020年真题)某男,25岁。因上呼吸道感染,临床给予喜炎平注射液150mg,
A.美国心理学家华生 B.德国心理学家冯特 C.德国心理学家艾宾浩斯 D.
最新回复
(
0
)