首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2023-07-23
64
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S3】
选项
答案
O
解析
depart 意为“离开,起程”,原文的含义是:美国人与顾客分手告别的习惯。即将离去的顾客可以用departing customers来表示。
转载请注明原文地址:https://tihaiku.com/zcyy/2863485.html
相关试题推荐
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
[originaltext]Auniversityprofessorrecentlymadeseveralexperimentswith
[originaltext]Auniversityprofessorrecentlymadeseveralexperimentswith
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
随机试题
______,knownas"theCityofAngels",isthesecondlargestcityintheUnited
Mr.Smithhascancelledhistripbecauseanurgentmatterhascomeupwhichrequ
Athleteswithadifferentkindandlevelofdisabilityarecompetingatthe
吴某系某纺织有限公司工人。2011年3月15日,吴某在下班途中与单某驾驶的机动车
DW的数据具有若干基本特征,下列不正确的是()A.面向主题的 B.集成的
证券公司营业部开展经纪业务时,下列属于业务人员禁止行为的是()。A.与客户权益
共用题干 患儿女,14岁。平时以罐头食品为主食,最近牙龈反复出血,皮下可见瘀斑
20×2年12月31日,某企业租入一台设备,租赁期为4年,合同约定该租赁物的产权
建筑施工单位,应当至少每()组织1次生产安全事故应急救援预案演练。A.一年
行颈、胸手术后,病人应采取的体位是() A.平卧位 B.侧卧位 C.高坡卧
最新回复
(
0
)