[originaltext]M: Hello, QUICK SEND Company. Can I help you?W: This is Judy Law

M: Hello, QUICK SEND Company. Can I help you?
W: This is Judy Law calling from HP. Can I speak to your client manager Peter Sun?
M: Speaking.
W: Mr. Sun, I am calling to ask about the delivery of our copy machine.
M: So you mean it’s late or…?
W: Yes, I was told it would arrive here yesterday afternoon, but up till now, I am still waiting.
M: Well, I am very sorry about your situation and please tell me your order number.
W: It’s CM6754.
M: A moment please…Yes, it should have been OK by yesterday afternoon and there must be something wrong in the delivery department. So, Mrs. Law, I promise to give you a reply within half an hour as well as a solution.
W: Actually, the late delivery has affected our daily work already and we really can’t wait any longer.
M: OK, I see what you mean. I apologize for the late delivery and I am sure it is going to be ready this afternoon at the latest.