2. 从业资格
  3. To:Rex Roeges,Customer Service Departmen

To:Rex Roeges,Customer Service Departmen

题库2022-08-02  40
问题 To:Rex Roeges,Customer Service Department Iroeges@books, com〉From：Dave Palmer〈palmer@mail2. com Re ： Lost bookDear Mr. Rex Roeges,I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com From ： Rex Roeges Iroeges@books. com Re；Lost bookDear Mr. Palmer,Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.Sincerely，Rex Roges, Customer Service Department Nobel BookstoreWhat error did the website contain?A. The order number was wrong.B. Mr. Palmer’s address was incomplete.C. The price list was outdated.D. It indicated the item had been shipped.
选项
答案 D
解析 问题的核心单词the website在两篇文章中都有涉及，因此要把两篇文章联系起来分析细节情况。第一篇文章中提及the website also indicates that the book was shipped…（贵公司的网站上也显示已经送货），第二篇文章则提到I have rectified this mistake on our website…（我已经改正了网站的这个错误），因此可以得知是网站错误地标示了送货情况。
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