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  3. The bar charts below show the figures for a train operator’s reliability(percent

The bar charts below show the figures for a train operator’s reliability(percent

游客2025-05-31  19
问题 The bar charts below show the figures for a train operator’s reliability(percentage of timetabled trains actually running), punctuality and complaints received during a 12-week period.
Using the information from the charts, write a short report summarising the changes that took place in reliability, punctuality and the number of complaints.
Write 120-140 words.
选项
答案 Sample A
REPORT: Changes in Supatrain’s reliability, punctuality and number of complaints.
The study of train’s reliability, punctuality and number of complaints has covered the time span twelve weeks divided further into three sub-periods.
In regards to trains’ reliability there was slight increase in the second period, reaching the level of 100 percent. This high score has remained level for the rest of periods studied.
Conversely, in terms of punctuality, after recording high score of 95% in the first period, it declined steadily in the two subsequent periods.
Number of complaints per 100,000 passanger journeys has reached the level of 200 in the first 4 weeks studied. In the following period it has slightly plummeted. During the last 4 weeks of the study number of complaints rose sharply, peaking at level around 225.
To conclude it is clear that increased number of complaints recorded in the last period, could be caused by constantly decreasing punctuality of trains.
Band 3
A reasonable achievement of the task. All content points are covered. An adequate range of structure and vocabulary. Organisation and cohesion are good, and register and format are reasonable. However, there are issues of control, e.g. the writer moves between present perfect and past simple, and there is also an omission of articles. Overall, it is a higher band 3 for most of the General Impression Mark Scheme criteria.
Sample B
Report: Changes in Reliabitity, Punctuality and Number of Complaints.
Reliability:
In general, whilst about 98% between Dec 13 and Jan 9, the reliability of this train operator made an upward movement to 100% in the next eight weeks, from Jan 10 to Mar 6.
Punctuality:
The figures of punctuality were always fewer than the reliability in the same period. 12 weeks saw a falling trend from 95% to 92%.
Complaints:
As numbers per 100,000 passenger journeys there were 190 complaints in second four weeks, from Jan 10 to Feb 6, which were slightly down on the first week’s figure, about 200 complaints.
Conclusion:
In the 12 weeks, the percentage of timetabled trains actually running at this train operator is up to 100%. The punctuality took a down towards 92%.
But complaints had a growth so that the operator should take more care to the passengers.
Band 2
Nicely organised with headings. All content points are covered. However, there is a certain amount of awkward phrasing, which obscures communication and has a negative effect on the target reader.
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