A —Business hours J —Customer expectationsB —Customer exp

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问题 A —Business hours                   J  —Customer expectations
B —Customer experience                K —Customer feedback
C —Customer satisfaction survey       L —Brand experience
D —Customer retention                M—Service promise
E —Frequently asked questions (FAQ) N —Business rules
F —Service level agreement (SLA)    O —Call center
G —User error                         P —Customer loyalty
H —Big data                         Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间          (B) 客户体验 [br] (       ) 客户忠诚度    (       )客户反馈

选项

答案 P，K

解析

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A —Business hours J —Customer expectationsB —Customer exp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

Whenyouarewritingbusinessletters,youneedtonoticethefollowingtips

Inancienttimesthemostimportantexaminationswerespoken,notwritten.I

[originaltext]Peopleenjoytakingtrips.Butwhatarethereasonstheyleaveho

A——taximeterB——requeststopC——cabdriverD——wholebookoftickets

错遇到图中绿灯亮时不得妨碍被放行的直行车辆。

D热电厂2×300MW扩建工程的燃煤输送系统包括：煤仓、运煤系统、破碎系统和煤系

A.《省心录·论医》 B.《本草纲目》 C.《迈蒙尼提斯祷文》 D.《备急

在几千年人类文明发展进程中，亚洲、非洲、美洲、欧洲都留下许多宝贵的文学、艺术和建

A.基层医疗卫生机构的全部收入上缴财政专户，其全部支出纳入政府部门的预算管理，工

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（2010年真题）生活垃圾填埋场施工中，应对聚乙烯膜（HDPE）产品的（）进行