When a consumer finds that an item she or he bought is faulty or does not li

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问题 When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】______for it, the first, step is to present the guarantee at the store of purchase. In most eases, this action will【B2】______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her【B3】______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】______be or she has a just claim.
Consumers should complain in【B5】______whenever possible, but if they cannot get to the place of purchase, it is【B6】______to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but【B7】______, and especially when the consumer can demonstrate what is wrong with the item in【B8】______. If this cannot be done,【B9】______
The store manager may advise the consumer to write to the manufacturer. If so,【B10】______. But if a polite complaint does not achieve the desired result, the consumer can go a step further.【B11】______ [br] 【B4】

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答案 assuming

解析意为“假如”。句中的in one’s favor意为“对．．．有利”。如果顾客向经理抱怨，那么通常会考虑顾客的利益来解决问题，但是has a just claim把语义限定在“只有顾客has a just claim的时候才会考虑顾客的利益”。此处，assuming等于supposing／on the assumption that。

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