• You will hear five short recordings.• For each recording, decide what the spe

Woman: I’m just ringing to tell you about the positive feedback we’ve had on the presentation you gave the other day. I really appreciate you collecting the relevant data. Most of our staff hope to have a further discussion with you about the projection.  And looking at the feedback forms, it seems the only complaint was about the size of the room.

Woman: This is the third time I’ve called about this. It’s a complete waste of my time. When we ordered the photocopier from you, you assured us it would be installed by your engineers and set up ready for use. Well, we’ve waited for three days and nobody arrived to help. And now every time we switch the machine on, we’ve got a warning message. But we have no idea how to handle this and a lot of trouble has been caused in our work!