首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2023-11-08
65
管理
问题
Which of the following is the closest to the record number of consumer complaints? [br]
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、clothing
B、electrical appliances
C、travel agencies
D、photographic equipment
答案
B
解析
本题测试对细节内容的理解。可从文中直接找到相关内容,得出正确答案为B。
转载请注明原文地址:http://tihaiku.com/zcyy/3168501.html
相关试题推荐
Thenumberofmagazinesissuedthisyearhasincreasedto______oflastyear.A、
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
WhichofthefollowingsentencesisaCOMMAND?A、Watchyoursteps!B、Don’tdistur
ArealpolicemanhastodoallthefollowingEXCEPT_______.[originaltext]
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
随机试题
[originaltext]WheredoIparkmycar?(A)Iliketogothereforawalk.(B)In
通常在未达到拥挤点的情况下,用户消费运输服务几乎不存在( )和排他性,这体现了
某采矿工程采用地下巷道开采,开采前经过调查,该岩层的硬度高、岩性稳定。该矿山采用
人在每一瞬间,将心理活动选择了某些对象而忽略了另一些对象。这一特点指的是注意的(
根据以下资料,回答1~5题: 2008年全年粮食种植面积10670万公顷,比上
甲国发生内战,乙国拟派民航包机将其侨民接回,飞机需要飞越丙国领空。根据国际法相关
(2018年真题)某男,48岁,患肾虚阳痿与肠燥便秘。宜选用的药是( )A.补
女性,32岁,拔下颌牙后出现渐进性张口受限,下颌下淋巴结肿大,除下颌升支后缘稍丰
下列关于证券资产组合中风险的表述,正确的有()。A.系统性风险是能够随着资产种
下列关于劳动争议仲裁委员会的说法中,正确的是()。A.由当地政府授权依法设立,
最新回复
(
0
)