首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2023-11-08
62
管理
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、2,000.
B、4,000.
C、5,000.
D、7,000.
答案
D
解析
本题测试对有关数字的细节内容的理解能力。根据文中的信息可知对话者两年前收到的投诉量最多,达到了7300件,与选项中的7000最接近,因此正确答案为D。
转载请注明原文地址:http://tihaiku.com/zcyy/3168500.html
相关试题推荐
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
CurrentpollnumbersindicateObamahasachanceatwinningtheDemocraticp
Thepooroldconsumer!He’dhavetopayagreatdealmoreifadvertisingdid
Accordingtothenews,whichofthefollowingnominationshasTheLordoftheRi
Accordingtothenews,whichofthefollowingnominationshasTheLordoftheRi
WriteonANSWERSHEETTWOacompositionofabout200wordsonthefollowingt
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
Whichofthefollowingsentenceshasanattributiveclause(定语从句)?A、Michaelhas
LargesumsofmoneyareneededforthedevelopmentofallthefollowingEXCEPT_
随机试题
Yearsago,acigarettecommercialaskedifyouweresmokingmore,butenjoyi
[originaltext](30)Perhapsthemoststrikingqualityofsatiricliteratur
HintsandTipstoSaveMoneyA)Spendless.Thisisnotoversimplifying
Let’shopehedoesnotbring______girlfriendofhis!A、thatB、thisC、theD、aA此
[originaltext]M:So,Mary,whatdidyoudolastValentine’sDay?W:(12)LastVa
战后发达国家的发展进入国家垄断资本主义的新阶段,这意味着()。A.发达国家的政府
在社会和医学实践中争议最大的是()A.非自愿安乐死的实施 B.临终关怀
患儿,女,5岁。出生后1周发现血便,血常规示:血小板明显减少,对症处理后,血小板
在一定的生产技术组织条件下,企业制定的单位产品消耗各种原材料的数量标准属于(
A.1、1 B.1、0 C.0、1 D.保持0、0不变
最新回复
(
0
)