2. 职称英语
  3. From the passage we know in America the principle of customer service is to ____

From the passage we know in America the principle of customer service is to ____

游客2023-09-23  64
问题 From the passage we know in America the principle of customer service is to ______. [br] If there is a problem with the product, the customer may ______.
选项 A、have it repaired by others
B、send the product to others
C、ask the customer service representative to say sorry to him
D、ask for a refund from the store
答案 D
解析 推断题。第三段的第三句和第四句指出了“如果产品有问题，顾客可以把它送回去。客户服务人员通常会为他们换商品或是全额退款”。故选D。
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