2. 职称英语
  3. How does the woman feel at the beginning of the conversation? [originaltext]M: C

How does the woman feel at the beginning of the conversation? [originaltext]M: C

游客2025-07-28  25
问题 How does the woman feel at the beginning of the conversation?
M: Customer service. Andey Grant speaking. How may I help you?
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do?
M: I’m really sorry, madam, I’ll check right away. Would you please tell me your order number?
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacation.
选项 A、Angry.
B、Surprised.
C、Sad.
答案 A
解析 题干问：“对话开始时这位妇女感觉怎么样?”对话的开头，女士很生气，因为她上周五打电话定了一个32英寸的包，但却给她寄了一个24英寸的包，而且她马上要去墨西哥，急着用包。所以答案A符合题意。
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