首页
登录
职称英语
Dear Customer Service Representative,Hello. I purchased a Microtech Microwave O
Dear Customer Service Representative,Hello. I purchased a Microtech Microwave O
游客
2025-06-18
18
管理
问题
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’ s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’ m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’ s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’ m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’ t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven? I would appreciate it.
Yours truly,
Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered? Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager [br] Which of the Following is true?
选项
A、Nora Pelez attempted to repair the door of the microwave oven.
B、The appliance is under warranty.
C、The customer is asking the owner of the store to reissue the warranty.
D、Nora Peletz is worried about patronage.
答案
B
解析
(第一篇文章+第二篇文章)Nora Peletz提到她购买的微波炉“两年内无条件保修(a full two-year unconditional warranty)”,第二篇原文中Pavorotti 说“您无需支付任何费用来换新产品(you will not have to pay for the replacement)”,由此可知,该产品尚在保修期内。
转载请注明原文地址:https://tihaiku.com/zcyy/4123712.html
相关试题推荐
DearCustomer,Congratulations!Youhavejustpurchasedoneoftheworld’sm
DearCustomer,Congratulations!Youhavejustpurchasedoneoftheworld’sm
DearCustomer,Congratulations!Youhavejustpurchasedoneoftheworld’sm
ACCOUNTNUMBER:3752-ADATE:5/8/2009BUYER’SNAME:BRAD,FISHERDATEPURCHASED:
ACCOUNTNUMBER:3752-ADATE:5/8/2009BUYER’SNAME:BRAD,FISHERDATEPURCHASED:
ExcelonTravelServices,Inc.
IntercityBusCompanywillbeproviding______busserviceforholidaytravelersn
Becausethesalesrepresentativeswerelateleavingtheoffice,therewasvery_
Becauseof______extremelyfocusedcustomerbases,smallbusinessownerscanofte
Insofarasthecompanyisliablefor______,thedissatisfiedcustomerwillbeco
随机试题
Feministcriticshavelongdebatedtheextenttowhichgenderplaysarolei
Thingswentwellforherduringherearlylifebutinhermiddleageher______se
(1)"Canwespeakofthedeathoftheuniversity?"anEnglishnewspaperrecen
Idon’tdoubt______thestockmarketwillrecoverfromtheeconomiccrisis.A、ifB
ShouldCollegeDormitoriesHavetheInternet?1.许多大学宿舍都接通了网络2.学校宿舍接通网络的利与弊3.我的
Statusisanesteemneedandregardlessofwherewefallontheeconomiclad
选用下列何种材料进行场地铺装时,渗入地下的雨水量最大?( )A.沥青路面 B
在对施工项目进行施工成本核算时,工作之一是需要按照规定的开支范围,对施工项目的支
可出现膈下游离气体的是<P>A.脾破裂<br>B.消化道出血<br>C.阑尾炎<
他人的判断反映的自我概念是()。单选A.本我 B.客我 C.镜我
最新回复
(
0
)