首页
登录
职称英语
Dear Customer Service Representative,Hello. I purchased a Microtech Microwave O
Dear Customer Service Representative,Hello. I purchased a Microtech Microwave O
游客
2025-06-18
19
管理
问题
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’ s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’ m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’ s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’ m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’ t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven? I would appreciate it.
Yours truly,
Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered? Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager [br] What is the purpose of the first letter?
选项
A、To claim compensation for injury
B、To get some documents reissued
C、To request a new appliance
D、To acknowledge receipt of an order
答案
C
解析
(第一篇文章)信的末尾Nora Peletz询问:“是不是能给我换一台微波炉?(Would it be possible for you to replace the microwave oven?)”所以她写这封信的意图是(C)To request a new appliance(要求换家电产品)。
转载请注明原文地址:https://tihaiku.com/zcyy/4123710.html
相关试题推荐
DearCustomer,Congratulations!Youhavejustpurchasedoneoftheworld’sm
Since1990,ourcustomers______withourservice.A、aresatisfiedB、havesatisfie
Ourfuturewillbe______onwhatserviceswecanprovide.A、basicB、basedC、basin
ACCOUNTNUMBER:3752-ADATE:5/8/2009BUYER’SNAME:BRAD,FISHERDATEPURCHASED:
Everyperiod,we______somenewproductstomeettheneedofcustomers.A、supplyi
Manyacompany______everyefforttokeepincontactwithitscustomers.A、aremak
ExcelonTravelServices,Inc.
Becauseof______extremelyfocusedcustomerbases,smallbusinessownerscanofte
______therehadnotbeenslightdelaysinthebusservicetotheairport,Ms.Su
Byregisteringforouronlinepaymentplan,customersareauthorizingthebankt
随机试题
Discoveredintheearly1800sandnamed’nicotianine’,theoilyessenceno
Thoughitismere1to3percentofthepopulation,theupperclasspossesse
Technically,anysubstanceotherthanfoodthataltersourbodilyormental
(1)Thereareobviousdifferences,ofcourse.LadyGaga’sraw-meatdresswoul
分娩镇痛必备的条件不正确的是A、对产妇及胎儿不良作用小 B、药物起效快
英国金融市场发达,历史悠久,传统上管理模式以()。A.中央银行自律为主、金
刘女士,27岁。宫颈中度糜烂、颗粒型,行宫颈激光治疗,护士对其解释护理措施时,错
慢性呼吸衰竭的患者,医嘱给予洛贝林静脉滴注,提示患者可能存在A.心功能衰竭 B
自动喷水灭火系统为控制因建筑高差较大造成的超压,通常采用分区供水或者在系统相应管
胶艾汤主治( ) A.阴虚内热,冲脉不固之崩漏 B.脾气虚弱,冲脉不固之崩
最新回复
(
0
)