首页
登录
职称英语
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: Ne
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: Ne
游客
2025-06-17
18
管理
问题
To: Customer Service Team
From: Eileen Nix, Customer Service Manager
Subject: New protocols
Following the launch last month of our atest round of software updates, which affected our entire suite of office productivity programs, we have seen a steep increase in customer complaints. Mostly, the public is having a difficult time understanding the changes we made to functionality, security, and the general appearance of the programs. In monitoring random instances of communication between customers and this department. I’ve encountered several recurring problems that need to be addressed.
The first thing you should always do when you receive a complaint over the phone or by email is to reassure the customer that the changes were made to facilitate their use of the programs. This helps put them at ease and leads to an overwhelming success rate in such interactions. Secondly, you must never leave the customer with the impression that the company is taking the blame in any way. This simply encourages them to take more drastic actions, such as demanding a refund or avoiding our products in the future.
The points above represent general guidelines that all customer service personnel should bear in mind. Additionally, I will be meeting with select individuals to discuss specific strategies that I feel have been racking in their handling of the recent influx of complaints. [br] What will happen next?
选项
A、All team members will attend training.
B、The company’s software will be updated.
C、The customers will receive apologies.
D、The manager will address issues case by case.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4121858.html
相关试题推荐
TheBerringtonMedicalCenteroffersservicestolowincomeresidentsata_____
Peoplewhoworkinemergencyservicesmustbeready______atamoment’snotice.
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
Marinaisalwayskeentogetinformationfromcustomersabouttheperformanc
Customerscancontactacompanyrepresentativetodiscusstheirbill______byp
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
随机试题
Whohasgotapen?[br][originaltext]M:Excuseme,ZhangMin.MayIborrowyou
What,besideschildren,connectsmothersaroundtheworldandacrossthesea
BalancingCollegeLifeandAcademics1.ControlYourSchedul
A.8,(-2,2] B.8,[-2,2] C.不定,(-2,2] D.8
患者男,70岁,有"慢性咳嗽、咳痰30年"病史,1周前感冒后
可防止蜂蜜"涌潮"的是A.大蒜 B.生姜 C.蜂蜜 D.花椒 E.当归
下列属于土行的是A.爪、筋、皮、肉、口 B.唇、口、黄、化、肉 C.皮、鼻、
黄曲霉毒素致癌的特点是( )。A.致癌性强 B.化学性质不稳定,加热易分解
( )是全球银行业审慎监管标准的主要制定者。A.欧洲中央银行 B.世界贸易组
甲公司上年年初流动资产总额为1000万元(其中有20%属于金融性流动资产),年末
最新回复
(
0
)