首页
登录
职称英语
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: Ne
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: Ne
游客
2025-06-17
22
管理
问题
To: Customer Service Team
From: Eileen Nix, Customer Service Manager
Subject: New protocols
Following the launch last month of our atest round of software updates, which affected our entire suite of office productivity programs, we have seen a steep increase in customer complaints. Mostly, the public is having a difficult time understanding the changes we made to functionality, security, and the general appearance of the programs. In monitoring random instances of communication between customers and this department. I’ve encountered several recurring problems that need to be addressed.
The first thing you should always do when you receive a complaint over the phone or by email is to reassure the customer that the changes were made to facilitate their use of the programs. This helps put them at ease and leads to an overwhelming success rate in such interactions. Secondly, you must never leave the customer with the impression that the company is taking the blame in any way. This simply encourages them to take more drastic actions, such as demanding a refund or avoiding our products in the future.
The points above represent general guidelines that all customer service personnel should bear in mind. Additionally, I will be meeting with select individuals to discuss specific strategies that I feel have been racking in their handling of the recent influx of complaints. [br] What will happen next?
选项
A、All team members will attend training.
B、The company’s software will be updated.
C、The customers will receive apologies.
D、The manager will address issues case by case.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4121858.html
相关试题推荐
TheBerringtonMedicalCenteroffersservicestolowincomeresidentsata_____
Peoplewhoworkinemergencyservicesmustbeready______atamoment’snotice.
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
Marinaisalwayskeentogetinformationfromcustomersabouttheperformanc
Customerscancontactacompanyrepresentativetodiscusstheirbill______byp
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
HartfordOfficeSupplyOrderSummary#35o-G0-3o9ooCustomername:Edgar
随机试题
Duringthe19thcenturyscientistsfoundthatwhencertainpartsofthebrain
At19:00,whatprogramcanyouwatchonChannel2?Icanwatch______[br]Whe
A.acceptB.unquantifiableC.useD.whatE.purchasedF.consumedG.e
[audioFiles]audio_eufm_j42_001(20082)[/audioFiles]A、Railwaystation.B、Busstop
TheUnitedStates’predominanceinscienceandtechnologyisfading,arepor
在下列并穴中,具有催乳功用的穴位是A.中冲 B.关冲 C.少冲 D.少泽
证券分析师应当依据公开披露的信息资料和其他合法获得的信息,进行科学的分析研究,审
离子障是指A:离子型药物可以自由穿过,而非离子型的则不能穿过 B:非离子型药物
以下关于促胃液素的叙述,正确的是A.产生促胃液素的细胞存在于胃体和胃底黏膜内
根据安德森的研究,影响人际吸引最重要的人格品质是()。(2008-11)A:智慧
最新回复
(
0
)