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  3. September 25Andrew Johnson 190 Arthur Road Chicago, IL 60010Dear Mr. Johnson

September 25Andrew Johnson 190 Arthur Road Chicago, IL 60010Dear Mr. Johnson

游客2025-06-15  12
问题 September 25
Andrew Johnson
190 Arthur Road
Chicago, IL 60010
Dear Mr. Johnson,
Please accept my apologies on behalf of Tyco Electrical Appliance Supplies. For a reason I really don’t understand, your order was not processed in the usual manner, resulting in a delay in the delivery time.
No doubt you are anxious to receive your Electric Space Heater as soon as possible before winter really sets in. We have given your order priority status, and you should receive your purchase tomorrow or the following day.
As a goodwill gesture, I am enclosing in this letter a gift voucher which you can use at any Tyco Store.
Should you experience any further problems, please do not hesitate to contact me personally at 977-0037.
Yours sincerely,

Carol Jackman
Head of Sales [br] In which of the following situations should Mr. Johnson call Ms. Jackman’s direct number?
选项 A、If he feels that the goods received are too expensive.
B、If the shipment doesn’t arrive within the next couple of days
C、If he does not receive a phone call from a sales representative
D、If the order form is too complicated to understand
答案 B
解析 信中提到明天或后天会收到货物，且在最后一段中写道：Should you experience any further problems，please do not hesitateto contact me personally at 977—0037。答案是(B)。
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