2. 职称英语
  3. Venus Motors123 Main Street, Kent, OH 44240(330) 575-3431www. venusmotors. co

Venus Motors123 Main Street, Kent, OH 44240(330) 575-3431www. venusmotors. co

游客2025-06-11  17
问题 Venus Motors
123 Main Street, Kent, OH 44240
(330) 575-3431
www. venusmotors. com
November 23
Ms. Jane Smith
848 Pine Street #403
San Francisco, California 94102
Dear Ms. Jane Smith,
The Venus Motor Corporation has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 - 2015 Venus Turbulence X-3 models.
Arrangements have been made for you to have your automatic shoulder belt and front door latch switch inspected and replaced if necessary. Please schedule an appointment with your Venus Motors dealer to have this recall performed free of charge. The work may take as long as 3 hours to complete.
If you have already paid for the repair or replacement of your shoulder belt or front door latch switch due to the improper operation of the automatic seat retractor, Venus Motors will reimburse you for reasonable expenses based on Venus Motors’ repair standards. Please complete the enclosed reimbursement application form (front, back), mail it in the pre-addressed envelope, and allow 6 to 8 weeks for processing.
Should you have any questions regarding this recall campaign, please contact our customer assistance toll-free number at (800) 222-5500. If your dealer or distributor does not remedy this defect without charge and/or within a reasonable amount of time, you may notify the Administrator, National Highway Traffic Safety Administration, Washington, D. C. 20590 or call its toll-free auto safety hotline at (888) 327-4236.
Our goal at Venus Motors is to build and maintain only the highest-quality products. Please accept our apology for any inconvenience this recall campaign may cause to you.
Sincerely yours,
Olive Howard
Chief Executive Officer
Venus Motors [br] What should a customer do if a car dealer requests a repair charge?
选项 A、Call customer assistance
B、Present the letter to a car dealer
C、Notify a customer service representative of Venus Motors
D、Contact the National Highway Traffic Safety Administration
答案 D
解析 问汽车销售商要求修理费时顾客要做的事。要在信件里寻找提出汽车销售商要求修理费的部分。第四段“If your dealer or distributor does not remedy this defect without charge and／or within a reasonable amount of time．”提到，汽车销售商要求修理费或没有及时给修理的情况，接着在“you may notify the Administrator，National Highway Traffic Safety Administration，Washington，D．C．20590 or call its toll-free auto safety hotline at(888)327-4236”说，让告知国家高速道路交通安全局行政负责人或联系免费自动安全直拨电话(888)327-4236，因此正确答案是(D)。
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