2. 职称英语
  3. Who most likely is the woman? [originaltext]M: Customer service, this is Rick sp

Who most likely is the woman? [originaltext]M: Customer service, this is Rick sp

游客2025-06-04  16
问题 Who most likely is the woman?
M: Customer service, this is Rick speaking. What can I do for you today?
W: Hi, Rick. This is Becky Matthews. I bought a television at your shop last week. Today, my credit card statement came, and I saw that I had been charged twice for the same purchase. | would like to have the extra charge removed from my bill.
M: I apologize for the error. We’ve been having some trouble with our computer system. You’re actually the third person to call with the same issue. We’ll be happy to refund your money. If you give me your receipt number, we can get the process started right away.
选项 A、A sales clerk
B、A telemarketer
C、A technician
D、A store customer
答案 D
解析 题目是在询问女士的身份，因此应仔细听与身份和职业有关的内容。男士对女士说“Customer service，this is Rick speaking．What can I do for you today?”，即在介绍了自己是客服部的里克之后，问女士有没有需要帮忙的。由此可以判断，女士是商店的顾客。因此正确答案是(D)A store customer。
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