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  3. Task Sheet for Candidate A Task Sheet 1A: Customer relations: how to defuse

Task Sheet for Candidate A Task Sheet 1A: Customer relations: how to defuse

游客2025-06-03  12
问题 Task Sheet for Candidate A
   Task Sheet 1
A: Customer relations: how to defuse angry customers
B: Recruitment: how to hire a new manager
C: Employee relations: the reasons for having a company policy on Internet use
   Task Sheet for Candidate B
   Task Sheet 2
A: Payment: how to determine an employee’s salary.
B: Customer relations: how to keep your customer happy and coming back for more.
C: Leadership training: how to bridge the communication gap between women and men
选项
答案 Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Song Li, here are your topics. And here are yours, Hou Liang. You can make notes on the paper I gave you during your preparation.
  All right. Song Li, which topic are you going to talk about?
Song Li: I’d like to talk about Ca Employee relations.
Interviewer: OK. You have one minute to talk. Hou Liang and I will listen to you. Hou Liang, after Song Li’s talk, you have to ask her a question. Now, Song Li, you may start. I’ll stop you at the end of one minute.
Song Li: It’s important to make all employees sign our computing policy on their first day of work. This way, they know that we mean business and that the computers and Internet access lines are intended to further the company’s goals.  We don’t have the time to look over everyone’s shoulder or check temporary Internet files to recreate their surfing activities.  Employees’ surfing and chatting on Internet waste their time on useless things rather than work which lead to their inefficiency on work. So maybe we should look  into  a  "snooping"  program.  If  we’re seriously  concerned about  employee  surfing, these logging programs can display a warning at booting up that they are present. That way, the employees are on notice and are probably less likely to stray.
Interviewer: Thank you. It’s time. Now, Hou Liang, what is the question you’d like to ask Song Li?
Hou Liang: Song Li, what are you going to do if the employees resent the spying?
Song Li: Well, we might be better off trying to pinpoint  individual  miscreants,  rather  than aggravating your entire staff.
Interviewer: OK.  Now, Hou Llang,  it’s your turn. Which topic have you chosen, please?
Hou Liang: Leadership training.
Interviewer: OK. You have one minute to talk. Song Li and I will listen to you. Song Li, after Hou Liang’s talk,  you have to ask him a question. Now, Hou Liang, you may start. I’ll stop you at the end of one minute.
Hou Liang: Women and men’s relationship is very important in a company because it’s closely related to problems of team work. Sometimes, Women see men as ham-fluted or insecure when they come on so strong.  Men  think women lacking in confidence or conviction because they work hard to get buy-in. Neither, of course, is accurate. To jump the divide, borrow a bit from the other’s style. They have their own strong points and weaknesses respectively. As leaders, we should try our best to let them see each other’s strong points and make them learn from each other. For example, men can try a more collaborative approach. Meanwhile, women need to take over more often. Men ought to explain their  thinking  and  not  simply  jump  to conclusions. Women need to get to the bottom line more quickly. Hence, each sex can benefit from the other’s behavior.
Interviewer: Thank you. Time is up. Now, Song Li, what is the question you’d like to ask Hou Liang?
Song Li: You’ve mentioned that men and women have their own strong points and weaknesses, so if you want to promote a person, whom do you
prefer: men or women?
Hou Liang: I think I don’t promote some person according  to  their  sex.  I  will  see  their performance.
Interviewer: Thank you.
解析
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