TASK ONE--THE LISTENER OF THE TALK•For questions 13-17, match the extracts with

1  Yes, Norman, as you can see, we have well over a hundred PC computers, as well as 20 Macintosh computers set up for those who need to produce high quality graphic design work. Of course, maintenance of all these machines and the equipment that goes with them — printers, fax machines, modems, etc. — takes up almost all of my time. So, we have a number of rules. All users are expected to follow the rules. If any of them fails to follow these roles for three times running, he cannot use the equipment here for three months. Fortunately, it has been working well up till now. And hopefully I can have an assistant next year.
2  Well, you should not present yourself as being different from what you are, but you can present yourself in a very positive way. Consider what the interviewers’ likely prejudices and dislikes are, and take them into account when answering questions and showing your personality. Remember to reflect on the personal qualifies that might be necessary for the work you will be doing. These qualities will surely be expected and even tested in the interview. If the company wants an aggressive go-getter, for instance, you had better not present a timid and overcautious self-image in the interview room. On the contrary, you should show a different personality.
3  Thank you for calling. We are glad to help you. Our working team is quite professional with experience in this field for over 20 years. At present, we are fully equipped with the latest recording technology and are able to meet all your recording needs, whether it’s a small or a big project. Our rates are determined by your project size and level of difficulty. We are currently closed for the holiday season, but we will re-open on Monday, April 25th. ff there are any questions, please call or send a fax message. Thank you and we hope to see you after the break.
4  Before spending all your vacation money on souvenirs, be sure to keep some cash handy for the flight home. International arrival and departure taxes are on the rise, and airport service and security charges are higher than ever. There is even a rather obscure "noise tax". While these fees are often included in the ticket price, some countries collect them on departure — cash only. Of the more popular travel spots, Nairobi, Kenya charges the most with an international tax of $40. Riode Janeiro, Brazil charges $36, while Aruba and London charge in the low thirty dollar range. Nontego Bay, Jamaica is lower at $27. Be careful and don’t get "bitten" by these charges.
5  This is John calling for Twinlabs. We have noticed that your account has been inactive recently; your last order was made almost a year ago. We would like to express our appreciation for your patronage and encourage you to continue using your account. Right now you will be given a discount on the new Total Diet Package, which includes a month’s supply of our top-of-the-line diet pills, two bottles of chromium tablets and our high-energy muscle builder. Bought separately, these items would cost over a hundred dollars, but we would like to offer them to you for the low price of sixty dollars. We are looking forward to your early order. Of course, we offer delivery service as usual.