首页
登录
职称英语
• You will hear part of a conversation between a management consultant and a
• You will hear part of a conversation between a management consultant and a
游客
2025-06-01
11
管理
问题
• You will hear part of a conversation between a management consultant and a Training Manager of Anderson,a chain supermarket,who are talking about the importance of case studies for staff train-ing.
• For each question 23-30,mark one letter A,B or C for the correct answer.
• You will hear the recording twice. [br] The collection of data in case studies should include the following EXCEPT
F:Good morning,nice to meet you.Please take a seat.
M:Thank you.
F:So,you’re the Training Manager of Anderson,am I right?Give me some background of the company—so I get a general picture.
M:Joseph Anderson founded the company nearly twenty years ago,and he ran it for a long time.Our businesses had been doing fine,but now with the intense competition in the field,we are actually going downwards.The biggest problem now is to improve the efficiency among various chain shops,I mean,retaining our control without affecting each store’s autonomy。Mr.Anderson intends to organize a training programme for all the shop owners.so here I am.
F:What kind of training programme do you intend to have?
M:I was thinking of something like communication strategies,ways to improve your efficiency,etc.An-yway,there should be no worries about the training resources,as we do have plenty of them.But then I wonder about the appropriate method for the delivery.
F:In this case,I would recommend the‘case study’,which I thought wouldn’t be an unfamiliar term to you,right?
M:Yes,I know,but not so much.Could you tell me more in detail?
F:OK.Case studies are particularly useful in depicting a holistic portrayal of a client’s experiences and results regarding a programme.For example,to evaluate the effectiveness of a programme’s processes,evaluators might develop case studies on its successes and failures.They are used to organizing a wide range of information about a case and then analyzing the contents.A case can be individuals,programmes,or any unit,depending on what the programme evaluators want to examine through indepth analysis and comparison.
M:I see,it sounds very applicable.But how could we develop a case study that is tailored to our company’s needs?
F:OK,there’re normally five steps.I’ll go through them one by one.
M:All right,please go ahead.
F:The first step is about the data collection.You must make sure that all necessary data is gathered-first-hand would be preferred,but second-hand is also OK。For example,if the study is to highlight a programme’s failure with a client,data would be collected about the programme,its processes and the client.Data could result from a combination of methods,including documentation(applications,histories,records,etc.),questionnaires,interviews and observation.
M:Yes.
F:And then the data is organized into an approach to highlight the focus of the study.In our example,data in the case would be organized in a chronological order to portray how the client got into the pro-gramme,went through it and did not receive effective services.
M:So that should be the second step.What’s next?
F:You’re right.The third step concerns the development of a case study narrative.The narrative is a highly readable story that integrates and summarizes key information around the focus of the case study.The narrative should be complete to the extent that even an outside reader could understand what happened regarding the case.
M:Ok,please go on.
F:The narrative might be then validated by reviews from programme participants.For example,the cli-ent for whom the programme failed,would read the narrative to ensure it fully depicted his or her ex-perience and results.
M:Indeed,and I guess that’s step four?
F:Exactly.Then comes our final step in the case study.The case studies might be cross-compared to isolate any themes or pattems.For example,various case studies about programme failures might be compared to notice commonalities in these clients’experiences and how they went through the programme.
M:OK,that’s a very detailed illustration of the case study method.I wonder if you have any real life examples?
F:Sure.Here is a sample of a case study report.The evaluation includes focus on the programme’s process,outcomes and facilitation.You could take it away for reference.
M:Thank you very much.But is there any other material that could be used?
F:Yes,there are some more templates down there in our archive.I don’t think you could borrow the o-riginal copies but it’s OK if you make some photocopies.There are also more reference materials on-line.You could google the relevant documents.
M:Thanks very much for the advice.
F:My pleasure.Now,are there any other details that you’d like to know…(voice fades away)
选项
A、all the necessary data that could be collected.
B、various types of documentation,questionnaires,interviews and observation.
C、every piece of first hand data you could collect.
答案
C
解析
本题是个反向选择题,请注意题干中出现的“EXCEPT”,一般都会以大写字母出现,以引起考生的注意。在材料中,关于可以收集的用作案例分析的数据,只要做好笔记,应该不难回答。原文提到了“You must make sure that all necessary data is gathered…”,接下来对此进行解释,不论一手还是二手,不论以何种形式存在(文件、录音),不论是如何采集的都可以。而选项C则限定了数据仅为一手材料,因此错误。
转载请注明原文地址:https://tihaiku.com/zcyy/4099770.html
相关试题推荐
•Youwillhearpartofaconversationbetweenamanagementconsultantanda
•Youwillhearpartofaconversationbetweenamanagementconsultantanda
•Youwillhearpartofaconversationbetweenamanagementconsultantanda
•Youwillhearpartofaconversationbetweenamanagementconsultantanda
•Youwillhearpartofaconversationbetweenamanagementconsultantanda
Youwillhearadiscussionbetweentwomanagers,KathyandPeter,whoaretalkin
Youwillhearadiscussionbetweentwomanagers,KathyandPeter,whoaretalkin
YouwillhearaconversationbetweenajobhunterandMr.Lucas,whoisaconsul
YouwillhearaconversationbetweenajobhunterandMr.Lucas,whoisaconsul
YouwillhearaconversationbetweenajobhunterandMr.Lucas,whoisaconsul
随机试题
Undergroundticketsareavailableatallundergroundstations.Ticketsprice
Thepassageischieflyconcernedwith______[br]Itcanbeinferredfromthepas
[originaltext]W:Buthowdidcoffeebecomesopopularallovertheworld?Besid
国家监督委员会主任连续任职不得超过()届。A.一 B.两 C.三 D.四
人源化抗体是指A.人-鼠嵌合抗体 B.小分子抗体 C.抗体融合蛋白 D.双
某隧道施工过程中开展了监控量测,该隧道洞内温度变化较大。其中1号断面拱顶下沉采用
在单向压应力作用下,坚硬岩石的破坏通常属于( )。A.劈裂破坏 B.弯曲破坏
下列有关金黄色葡萄球菌败血症描述错误的是A.起病急骤,寒战高热,中毒症状严重
某上市公司2014年年初发行在外的普通股为8亿股,2014年归属于母公司所有者的
(2019年真题)某施工企业由于场地有限,将一批建筑材料交由某仓储中心进行保管,
最新回复
(
0
)