首页
登录
职称英语
•The Customer Services Department of your fastfood chain restaurant conducted
•The Customer Services Department of your fastfood chain restaurant conducted
游客
2025-05-31
2
管理
问题
•The Customer Services Department of your fastfood chain restaurant conducted staff training in order to reduce the number of complaints and achieve higher rate of customer satisfaction.The bar chart below shows the changes in the average number of complaints filed in a week after the train-ing.
• Using the information from the chart,write a short report analysing the result of the training.
• Write 120-140 words
选项
答案
After the staff training.customer complaints have declined on average for all three groups of staff involved.
The training of the cleaning staff,formerly the most criticized group,has achieved the most satisfactory result.Complaints have dropped by 74%to 5 cases a week.The service quality of our waiters has also been improved tremendously.The number of complaints against them has fallen more than a half from a weekly average of 13 to 5 cases.
However,the effect of training on the chefs has not been as noticeable as on the other two groups.
There has been only a 20% decrease,from ten to eight complaints per week.
It can be concluded that our training has been effective in general,although further training is still needed to enhance the performance of the chefs.
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4098593.html
相关试题推荐
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
YouwillheararadiointerviewwiththeManagingDirectorofarestaurantc
随机试题
Lookatthegraphsbelow.Theyshowtheclosingsharepricesattheendofeach
[originaltext]JoeSmithhadbeenbroughtupinanorphanage.Heenviedpeop
FindingthecauseofSARSwillprovidea________fortheresearchonacurefor
在经济不景气时期,某国的一些产业受到严重打击,裁员现象严重,为此该国政府拿出专项
关于先张法预应力施工的说法,错误的是()A、施加预应力宜采用一端张拉工艺 B、
A.23个 B.28个 C.44个 D.45个 E.67个手少阳三焦经的
Thechangeinthatvillagewasmiraculou
个人购房抵押贷款保证保险属于强制保险。( )
根据《药品经营质量管理规范》,药品零售企业应做到A.在营业场所显著位置悬挂《药品
某企业通过官方门户网站的新闻报道,把企业、品牌、产品、服务等相关信息及时、全面地
最新回复
(
0
)