2. 职称英语
  3. •write an answer to one of the questions 2-4 in this part.•Write 200-250 words

•write an answer to one of the questions 2-4 in this part.•Write 200-250 words

游客2025-05-31  2
问题 •write an answer to one of the questions 2-4 in this part.
•Write 200-250 words on the answer paper.
•Write the question number in this box at the top of the answer paper.
1. Question 2
•You work in the Customer Service Department of Swifter Express Delivery Co. Recently, your customers are making constant complaints about your service. Your Manager has asked you to write a report to find out what problems are.
•Write a report to your Manager, including the following information:
     •telling what your customers complain about
     •stating the problems you have found
     •recommending remedy ways to rectify the situation.
2. Question 3
•As the Personnel Director of the company you work for, you are planning a short-term business English training course for your staff and have decided to write a letter to Pacific Business English Training Centre.
•Write your letter to Pacific Business English Training Centre, including the following information:
      •why you want to arrange such a training course
      •how you expect the course to be conducted
      •what your expectations are
      •which kind of assessment you need.
3. Question 4
•The Board thinks the travel costs of the company are too high. The Directors have asked you to write a proposal working out a way to reduce travel costs. Write your proposal, including the following information:
     •a brief description of the current situation of excessive travel costs
     •your idea for a new way to reduce travel costs
     •the likely benefits of the new way
     •any possible disadvantages of the new way.
选项
答案 Dear Sir or Madam,
      We write to introduce ourselves as an auto parts factory jointly invested by China and Australia. At present we are very much interested in a short-term business English training course for our staff, especially the management, since we have to communicate a lot in English both internally and externally. Most of our management, however, are good only at reading but are weak at speaking, listening and writing. We want the course to be conducted at our factory for five months from August to December, ten teaching periods a week.
       After this training course, they should be able to a) understand everyday English conversation at the speed of 100 - 120 words per minute; b) express themselves orally explicitly with possibly minor grammatical errors when they are placed in their work place; c) understand work-related both internal and external communication at the reading speed of 80 - 100 words per minute; d) write business-related internal and external communication at the speed of around 300 words per hour. The emphasis should be not only on the accurate reporting of facts, but als0 register, cohesion and the range of structures and language used.
      At the end of the course a simulated test is to be given in the above four aspects. Then we will consider if it is necessary to arrange more business training courses for more staff of our factory.
     We shall appreciate it if you will let us know your opinions on our proposal soon.
                                                           Yours sincerely,                       
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