2. 职称英语
  3. - You work for an onion food company. Recently a customer have written to you co

- You work for an onion food company. Recently a customer have written to you co

游客2025-05-31  13
问题 - You work for an onion food company. Recently a customer have written to you complaining the poor quality and bad taste of the onion.
- Write a letter to the customer:
- apologising for having sent the poor quality onions
- giving reasons for what happened
- explaining what happened was exceptional
- promising sending new onions to the customer.
选项
答案 Dear Sir,
Thank you for your letter of July 4 expressing your dissatisfaction with our onions’ inferior quality and bad taste. We are very sorry to hear about the problem you experienced with our product.
After receiving your letter, we immediately send a representative to investigate the matter and find that the onions we sent to you truly have the shortage that you have claimed.
We feel greatly sorry for the trouble brought to you, and we intend to straighten it out—We want our customers to be satisfied customers. We maintain rigid inspection standards, but occasionally an imperfection does slip by, as what unfortunately happened in the case of our goods.
We have already arranged a new batch of goods delivered to you. We sincerely apologise for any inconvenience that may have been caused with the delay in responding to your complaint and hope that this situation has been resolved to your satisfaction.
We wish to stress that this is an isolated case. Our company is devoted to delivering the best quality goods. Our customers should never be fobbed off with unqualified products. We should apologise again for any inconvenience we caused, and we will make every effort to prevent a recurrence. We do hope that we can keep this cooperation relationship in future.
                                                                Yours faithfully,
                                                                William Kim
解析     题目要求写一封回复信，由题目给出的信息，我们可以了解到写信的目的是对客户的申诉给予答复。要求首先对洋葱质量不好表示道歉，然后解释原因，接下来说明这只是例外情况，最后表示给客户派送新的洋葱。写作时应注意态度要诚恳，表达顺畅，同时应注意避免语法、拼写等错误。
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