【C1】______ London’s Heathrow Airport is the busiest international airport in

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问题【C1】______  London’s Heathrow Airport is the busiest international airport in Europe, Amsterdam’s Schiphol Airport has always claimed to be the best, especially  【C2】______  business travelers. But Schiphol is facing a new rival, Manchester Airport  【C3】______  the north of England.
The latest survey of passengers  【C4】______  the World Air Transport Association (WATA) shows Manchester is in the world’s top six airports. "The management team  【C5】______  Manchester airport are for customers’ service", says chief executive Geoff Muirhead.
   In the survey, passengers gave Manchester an average of 8.32 points out of a maximum of ten, putting it  【C6】______  of Singapore% Changi Airport (8.26) and Schiphol (8.12). The detailed results of the survey show that Manchester scored the highest marks of any airport in business travelers, put Changi in top place in WATA’s smaller survey of 40,000 business flyers; Manchester came second, with Schiphol again third.  【C7】______  Schiphol is still first for shopping facilities and transport links.
   Manchester led in the availability of baggage carts (a British specialty,  【C8】______  London’s Gatwick and Heathrow came third and fourth). Changi led in efficiency of baggage delivery, with Manchester second. Manchester is also mentioned  【C9】______  its restaurant facilities, coming fourth after Melbourne. Sydney and Schiphol, in the order.
   Muirhead said that beating competition from 42 other international airports was mainly due to the positive attitude of the staff. All 2,500 staff spent a clay on a course learning how to deal  【C10】______  difficult or dissatisfied customers. Miurhead and other senior directors also worked some nights in order to meet the night staff and encourage team-building. [br] 【C5】______

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