首页
登录
职称英语
Read the article below about customer relationship management.Choose the correc
Read the article below about customer relationship management.Choose the correc
游客
2025-05-28
26
管理
问题
Read the article below about customer relationship management.
Choose the correct word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(21-30), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
Customer Relationship Management
In today’s fast-moving market, it is a simple(0)______that products are constantly being replaced by something new. For companies large and small, the most important real(21)______ with measurable, long-term value is loyal, one-to-one customer relationships. However, despite their importance, they do not(22)______ on any company’s balance sheet. If a company lost 10% of its inventory to theft, it would react swiftly, but if the company loses 10% of its customers, this may not be(23)______
In this age of product(24)______ , in which the market fails to perceive any profound difference between products or companies, effective management of customer relationships is critical in achieving a competitive(25)______ Delivering quality service and achieving high customer satisfaction have been closely(26)______ to profits, and consequently the(27)______ all companies are trying to make is to provide more internal and external customer relationship focus. By(28)______ available information technology, leading companies have already shortened process and response times, increasing customer satisfaction.
But companies must make a profit to survive, so telling a chief executive to focus more on customers, through the use of expensive information technology, may fall on deaf ears unless it can be demonstrated that such investments will be(29)______in terms of revenue, market share and profits. Certain companies are responding to this new customer focus by completely(30)______ their traditional financial-only measurements of corporate performance, and seeking new ways of measuring customers’ perceptions and expectations.
[br]
选项
A、profiting
B、capitalising
C、exploiting
D、benefiting
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4093955.html
相关试题推荐
CustomerCo-ProductionWhenwebegantheveryfirstresear
CustomerCo-ProductionWhenwebegantheveryfirstresear
CustomerCo-ProductionWhenwebegantheveryfirstresear
ReadthearticlebelowaboutJapan’slostgeneration.Foreachquestion31-40wr
ReadthearticlebelowaboutJapan’slostgeneration.Foreachquestion31-40wr
ReadthearticlebelowaboutJapan’slostgeneration.Foreachquestion31-40wr
ReadthearticlebelowaboutJapan’slostgeneration.Foreachquestion31-40wr
ReadthearticlebelowaboutJapan’slostgeneration.Foreachquestion31-40wr
•Lookatthestatementsbelowandthearticledividedintofiveextractsabouts
•Lookatthestatementsbelowandthearticledividedintofiveextractsabouts
随机试题
情景:你们戏剧小组(dramagroup)要举行会议来讨论“英语之夜”出演的戏剧(play)。任务:请你就此用电子邮件给王教授写一封50词左右的邀请
Thepresident’s______remarksinhisspeechmetwithalotofattacksfromothe
Allofthefollowingaretrueexceptthat______.[br]Thosewhoviolatedthera
肾上腺素的生理作用包括()。A.使心跳加快,心肌收缩力增强,心输出量增加
A.f(-x,y)=f(x,y),f(x,-y)=-f(x,y) B.f(-x
狂犬病患者咽肌痉挛发作最常见的诱发因素是()。A.流水声 B.强光 C.噪
A. B. C. D.
下列关于流动性比例的叙述中,错误的是()。A.流动性比例的计算公式为:流动性比例
共用题干 一般资料:求助者,男性,21岁,大学三年级学生,因担心毕业找不到工作
女,36岁。因急性一氧化碳中毒入院,治疗1周后症状消失出院。2月后突然出现意识障
最新回复
(
0
)