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Message COMPLAINTS Complaint: Nick Lee, (1)______ Carpet Company F
Message COMPLAINTS Complaint: Nick Lee, (1)______ Carpet Company F
游客
2025-05-26
26
管理
问题
Message
COMPLAINTS
Complaint: Nick Lee, (1)______ Carpet Company
Faulty Items: Fan heaters
Reasons for Complaints: cracked inadequate (2)______
Details/Model number, etc: (3)______
Purchase date: (4)______
Notes: Would like to change to newer( last-month)models.
M1: Hello. Lite Heating Company.
M2: Good morning. This is Nick Lee from Mosan Carpet Company. M-O-S-A-N. Mosan Carpet Company.
M1: How can I help you, sir?
M2: I’m ringing to let you know about a problem we have with some heaters which we purchased from your company.
M1: What’s wrong with them, sir?
M2: Well, four of the twelve heaters we bought were cracked. None of the heaters is adequate for a large office, and they’re all very noisy. In fact, the noise from the heaters often makes it difficult for the office staff to concentrate on their work.
M1:What type of heaters are they?
M2: They’re fan heaters: Model Number: 967C.
M1: Are they quite old?
M2: No, they aren’t. We bought them on November 15th—less than three months ago. We’re not at all happy with them and we’d very much like to change for a newer model – the model which came out last month.
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答案
Mosan
解析
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