2. 职称英语
  3. •Look at the form below.•You will hear a man calling a computer supplier.HRC S

•Look at the form below.•You will hear a man calling a computer supplier.HRC S

游客2025-05-26  23
问题 •Look at the form below.
•You will hear a man calling a computer supplier.
HRC SUPPLIES
Telephone Message
Caller’s name: James Firth
Client: Brown Brothers Ltd.
Item (s) ordered:  (5)______  
Order no./date: HPC02345/12 - 3 - 02
Notes: Order was delivered late by the  (6)______    and was Supplied without  (7)______   
Action: call to apologize and discuss  (8)______    [br]  
F: Good morning. HRC Supplies.
M: Yes, hello. I want to speak to David Hills.
F: I’m afraid he’s away today. Can I take a message?
M: Well, OK. Tell him it’s James Firth from Brown Brothers Ltd.
F: Certainly.
M: I’m really not happy at all. We ordered a photocopier from you last month and ...
F: Let me just find the reference on that...  ah yes, HPC02345 ...  on the twelfth of March ...
M: Yes. Now, the first problem was the delivery. It came several days after you promised. I don’t see why you used a despatch company that was inefficient.
F: Oh dear. No.
M: And then, when we took it out of the box, we found you’d sent the thing without any cables, so we couldn’t even connect it up. If you think we’re going to pay this invoice in full...
F: Well, I am sorry, Mr. Firth. I’ll check what went wrong and I’ll ask David to ring you. I’m sure he’ll want to talk about a discount. Will you be in this afternoon?
M: Yes. Well, good bye.
选项
答案 (A) DISCOUNT
解析
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