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•Look at the form below.•You will hear a man complaining to the bank.Customer
•Look at the form below.•You will hear a man complaining to the bank.Customer
游客
2025-05-26
6
管理
问题
•Look at the form below.
•You will hear a man complaining to the bank.
Customer Name: Frank Bailey
Account/number: (5)______
1 Cheque has been paid into deposit rather than (6)______ account, customer is now (7)______ , letter sent to customer and charge made.
2 Customer reports unauthorised withdrawals of (8)______ from account
3 Customer’s cash-point card rejected [br]
A: There’s several things I’m not happy about, Mrs Simms. First of all...
B: Do you mind if I take some notes? Could you give me your name and account number?.
A: I’m Frank Bailey and the number’s 52204768, The first thing is that I asked for that cheque for £2,000 to be paid into my current account, and it wasn’t. It went into my deposit account. So then I was overdrawn and next thing is I get a letter from you telling me you’re charging me for this,
B: Oh dear, perhaps there was some confusion...
A: And it gets worse. I now find that someone has taken £200 out of my account.
B: That’s very serious...
A: And just to cap it all I find I can’t use my cash-point card. The machine spits it out!
B: It sounds as though we have some serious problems here. If you could just give me a moment...
选项
答案
current
解析
current account,活期存款帐户:deposit account,定期存款帐户。听磁带时,留心:“…I asked for … and it wasn’t. It went into my deposit account.……”
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