•You will hear three telephone conversations or messages. •Write one or two wor

F: Hello. White Swan Inn. How may I help you?
M: Hello. I’d like to reserve a room for two on the June 5th.
F: OK. Let me see... July... 5th...
M: Excuse me, it’s June 5th, not July.
F: Oh, I’m sorry. June 5th ... Well, would you like a suite or a double room?
M: A suite, please
F: Yes. Luckily, we still have one suite available that night, sir, and it overlooks the hotel garden.
M: That’s great! How much is that?
F: It’s 320 dollars, plus a 12% room tax.
M: Uhh, well that’s probably a little too expensive for us. Do you have a cheaper room available?
F: Yes, we have a few double rooms available that day, and they’re 220 dollars, plus a room tax.
M: How about the facilities?
F: Well, there’s a mini-bar and a sauna bath.
M: I’ll get a double room then.
F: OK. Would you like a room facing the lake or the garden?
M: I’d prefer the lake view, if possible.
F: Sure. Could I have your name, please?
M: It’s Kevin BENNETTE.
F: Is it B-E-N-N-E-T?
M: No. It’s double T with an E at the end. It’s B-E-N-N-E-T-T-E.
F: OK. Mr. Bennette, we’ll look forward to seeing you on June 5th.
M: OK. Goodbye.