•You will hear five short recordings. Five people are talking about their corpor

F: Well, our public relations meetings usually run very long-and boring. Our director, Mr. Moore would begin by briefing the items on his agenda: things like some research project, the launch of some website and the timeline for press releases. And then we’ll just go through them one by one. It’ll take probably three hours and I’ll just sit there and listen, dreaming about other things I could be doing with the time I spend at these meetings.

F: I believe that as organization leaders, we’re responsible for creating a work environment that makes people work happily. But sometimes, turf wars, disagreements and differences of opinion are just unavoidable and they can escalate into interpersonal conflict. I used to avoid such conflict between my employees, hoping it’d go away. But it didn’t. Even when the conflict appeared to have been put to rest, it might raise its ugly head again whenever stress increased or a new disagreement appeared. So not intervening is not an option.