•You will hear five short recordings. Each person is talking on the phone.•For

F: Last month was probably my busiest ever. I traveled 30,000 kilometres and visited 35 customers. I got 15 firm orders and the nice thing is I’ll get 13.5% commission on each, once the invoices have been paid.

M: Although I check the machines on the production line regularly, last week one of them broke down and that cause some long delays, especially for the distribution department, I’m told. I had to get new parts and work right through the night to get the machine working again.