2. 职称英语
  3. •Look at the note below.•You will hear a woman telephoning a company about comp

•Look at the note below.•You will hear a woman telephoning a company about comp

游客2025-05-25  31
问题 •Look at the note below.
•You will hear a woman telephoning a company about complaint.
CUSTOMER COMPLAINT
From:  (5)______  Electronics
   　  (6)______  Rood, Newtown
Complaint: Bill for 12  (7)______  wrong.
Only 10 ordered and sent, but we charged for 12.
Action to be taken: Need to cancel invoice and send new one for (8)______  (instead of ＄ 1176) [br]  
F1: Could I speak to someone in the accounts department, please?
M: I’ll put you through.
F2: Accounts. Can I help you?
F1: Yes, please. I’ve just received your last invoice and there’s an error in it.
F2: What’s the name of your company, please?
F1: Hi-Tek Electronics. Two words: Hi-HI and Tek-TEK.
F2: Hi-Tek Electronics. Is that Greenfield Road, Newtown?
F1: Yes, that’s right. You sent us a bill for 12 calculators, but we only ordered 10 and you only sent 10.
F2: Let me check a moment, please. Yes, you ordered only 10 and we sent only 10. I’m very sorry. There’s clearly been a mistake.
F1: What should I do?
F2: Please destroy the invoice, and we’ll send you a new one. The total amount will now be ＄980 instead of ＄1,176.
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