•You will hear three telephone conversations or messages.•Write one or two word

F: purchasing Department, Mary speaking, how can I help you?
M: Hello, could I speak to Peter Lira Please?
F: I’m afraid he’s in a meeting at the moment.
M: Could I leave a message then?
F: Certainly.
M: This is Jack Hanks.
F: Oh, yes. Of HBC International, you are coming to see us tomorrow I believe.
M: Yes, well, that’s why I am calling. Unfortunately, I won’t be able to make it. And rather than rescheduling the meeting, I thought it best to send someone else along, Solon in fact.
F: OK. I will just make a note of that. Could you just spell his surname for me?
M: Sure. It’s S-O-L-O-N. He’s been with us for a couple of years now and he’s very experienced. Actually he’s just been made a manager of our Product Development section.
F: Is he familiar with our business?
M: Oh, yes. He’s been working on your file for a few weeks now. And he’ll be able to discuss the contract with you tomorrow. If everyone’s happy, perhaps you can go ahead and sign.
F: OK. I’ll pass a message on to Peter and we’ll look forward to seeing Mr. Solon tomorrow.